Stripe Connection Issues

Stripe's onboarding flow requires you to provide identity and banking information. It can appear stuck for several reasons:

• Missing information: Stripe may be waiting for additional documents or a phone verification step. Log in to your Stripe dashboard and check for any alerts or "action required" banners.
• Browser issues: Close the Stripe window, clear your browser cache, and try again. Avoid using browsers in private/incognito mode if possible, as some cookie restrictions can interfere.
• Session expired: If you left the Stripe onboarding flow and returned later, the session may have expired. Return to SplitGive and click "Connect Stripe" again to start a fresh session.
• Already in review: After submitting your information, Stripe may take 1–2 business days to verify your identity. During this time, your account shows as "pending" and you cannot receive payouts yet — this is normal.

If Stripe was unable to verify your identity, you'll receive an email from Stripe with details. Common reasons include:

• Document quality: The ID document you uploaded was blurry, expired, or the information didn't match what you entered.
• Name mismatch: The legal name on your ID doesn't match the name you entered during onboarding. Make sure you use your full legal name exactly as it appears on your government-issued ID.
• Business information: For business accounts, Stripe may require additional documentation such as articles of incorporation or a business license.

To retry verification, log in to your Stripe dashboard and follow the prompts to upload new or corrected documents. Contact Stripe support if the issue persists — they have visibility into your account that SplitGive does not.

If your Stripe account shows as connected in SplitGive but you're not seeing payouts, check the following:

• Stripe account restrictions: Your account may be in "restricted" mode while additional information is reviewed. Check your Stripe dashboard for any restriction notices.
• Bank account not linked: In Stripe, ensure you have a valid bank account added for payouts. Without a linked bank account, Stripe cannot issue payouts even if funds are transferred.
• Payout schedule: Stripe has a default payout schedule (typically 2 business days for cards). Check your Stripe dashboard to confirm your payout schedule and the expected payout date.
• Minimum payout amount: Some regions have minimum payout thresholds. Very small amounts may be held until they accumulate above the threshold.

For payout-specific issues, contact Stripe support directly — they have full visibility into your payout status.

You may need to disconnect and reconnect your Stripe account if you're switching to a different Stripe account or resolving a connection error.

1. Log in to SplitGive and go to your Account Settings.
2. Under the Stripe section, click Disconnect Stripe. This removes the link between SplitGive and your Stripe account — it does not delete your Stripe account.
3. Once disconnected, click Connect Stripe to start the connection flow again with the same or a different Stripe account.