Troubleshooting
Something not working as expected? Find step-by-step solutions for the most common issues.
Stripe Connection Issues
Onboarding stuck, verification failed, disconnect & reconnect.
Payment Failures
Card declined, 3D Secure challenges, charges appearing incorrectly.
Pledge Issues
Pledge not fulfilled, card expired, cancellation questions.
Account & Login
Can't log in, password reset, email not received.
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If your issue isn't covered in these guides, contact support and we'll help you resolve it.