Frequently Asked Questions
Everything you need to know about SplitGive — organized by topic.
General
SplitGive is a donation-splitting platform that lets one donor give to multiple recipients in a single transaction. A page creator sets up a donation page, adds recipients with percentage-based splits, and donors give once — the funds are automatically distributed to everyone.
It's ideal for collaborative projects, multi-beneficiary fundraisers, and any situation where a single donation should benefit more than one person or organization.
SplitGive has three types of users:
- Page creators — individuals or organizations who set up donation pages and configure how funds are split between recipients.
- Recipients — individuals or nonprofits who receive a share of each donation. Recipients connect their Stripe account to receive funds directly.
- Donors — anyone who gives on a donation page. Donors can give by card, and optionally cover the fees so recipients receive the full amount.
No. SplitGive uses Stripe Connect (Separate Charges & Transfers) to move funds directly to each recipient's connected Stripe account. SplitGive never holds donor money — it flows directly from the donor's card to the recipients through Stripe's infrastructure.
SplitGive currently operates in the United States. Stripe Connect availability varies by country — recipients must be in a country where Stripe supports payouts. Donors can give from anywhere with a supported card, though international cards may incur additional processing fees from Stripe.
For Page Creators
After registering an account, go to your Dashboard and click "Create a Page." You'll be guided through choosing a page name, writing a description, uploading a cover image, and adding recipients with their split percentages.
You can add multiple recipients to a page. Each recipient gets an assigned percentage of each donation, and the percentages must add up to 100%. Recipients are invited by email and must connect a Stripe account to receive payouts.
Yes. You can update split percentages at any time from your page settings. Changes take effect for new donations — previously processed donations and active pledges are not affected by retroactive changes.
A page manager is a trusted collaborator who can help manage your donation page — editing content, managing recipients, and viewing donations — without being a recipient themselves. You can invite a manager from your page settings by entering their email address.
Yes. From your page settings you can unpublish a page so it's no longer visible to donors, or archive it once fundraising is complete. Existing donation records and receipts remain accessible to donors regardless of page status.
For Recipients
You'll receive an email invitation when a page creator adds you as a recipient. Click the link in the email, create or log in to your SplitGive account, and then connect your Stripe account. Once connected, you'll automatically receive your share of each new donation.
SplitGive uses Stripe to transfer funds directly to recipients. Because SplitGive never holds funds, each recipient needs their own Stripe account so Stripe can send payouts directly. Stripe handles identity verification, tax forms, and bank transfers on your behalf.
If you're having trouble connecting, see Stripe connection troubleshooting →
Funds are transferred to your Stripe account shortly after each successful donation. Stripe then pays out to your linked bank account on your account's payout schedule (typically 2 business days after the transfer, but this depends on your Stripe account settings and country).
For questions about payout timing, check your Stripe dashboard or contact Stripe support directly.
First, check your spam or junk folder. Invitation emails come from SplitGive and may be filtered. If you still don't see it, ask the page creator to resend the invitation from their page settings. You can also contact support if the issue persists.
Yes. Your single Stripe connection is shared across all pages you're a recipient on. Once connected, you'll automatically receive your share from any page that includes you.
For Donors
When you donate, SplitGive charges your card once and automatically distributes the funds to each recipient according to their assigned percentage. For example, on a 60/40 split, a $100 donation sends $60 to one recipient and $40 to another (minus fees). You never need to make separate transactions.
During checkout, you'll see the option to cover processing fees. If you opt in, a small amount is added to your total so that recipients receive your full intended donation amount with no deductions. This is optional — unchecking it means fees are deducted from the recipients' shares.
A receipt is emailed to you automatically after your donation is processed. It includes the total amount, how funds were split between recipients, each recipient's tax status, and a downloadable PDF. Keep the email — it contains a link to re-download the PDF at any time.
You can choose whether your name is displayed publicly on the donation page. However, for payment processing and receipt purposes, your name and email are always collected by Stripe and SplitGive as required to complete the transaction and provide a tax receipt.
Payment failures are usually caused by insufficient funds, a card that requires 3D Secure authentication, or a card that has been blocked by your bank for online transactions. Try a different card, or contact your bank to authorize the charge. See payment troubleshooting → for more details.
Payments & Fees
There are two types of fees on every donation:
- SplitGive platform fee: 1.5% (minimum $1.00)
- Stripe payment processing: 2.9% + $0.30 per transaction
Donors can opt to cover these fees at checkout, in which case recipients receive the full donation amount.
SplitGive accepts all major credit and debit cards through Stripe (Visa, Mastercard, American Express, Discover). Some pages may support additional payment methods depending on configuration. Checks, cash, and bank transfers are not currently supported.
Refund policies are set by the page creator, not SplitGive. If you'd like a refund, contact the page creator directly. Note that Stripe processing fees are generally non-refundable. If you believe you were charged in error, please contact support.
Yes. SplitGive never stores card numbers or sensitive payment details. All payment information is handled directly by Stripe, which is PCI-DSS Level 1 certified — the highest level of payment security certification available.
Pledges
A pledge is a saved donation that's waiting to be fulfilled. It happens when a recipient on the page hasn't yet connected their Stripe account. Your card is saved securely with Stripe, but you are not charged until the recipient connects and the pledge is fulfilled.
The recipient has 14 days to connect their Stripe account after a pledge is made. If they don't connect in time, you'll be notified by email and can choose to keep the pledge active or cancel it — no charge is ever made without your consent.
If the 14-day window passes without the recipient connecting, you'll receive an email notification. You can then decide to cancel the pledge (no charge) or keep it open in case the recipient connects later. You're never charged without actively confirming or the pledge being fulfilled by a recipient connection.
See pledge troubleshooting → if you're having issues with a specific pledge.
If your card expires before a pledge is fulfilled, the fulfillment attempt will fail. You'll receive a notification letting you know. At that point you can cancel the pledge or contact support to explore options for updating your payment method.
Tax & Receipts
Tax deductibility depends on the recipient's status, not SplitGive's. If a recipient is a verified 501(c)(3) nonprofit and has provided their EIN, your donation to their portion may be tax-deductible. Donations to individuals or non-nonprofit entities are generally not tax-deductible.
Your receipt clearly shows the tax status of each recipient. Always consult a tax professional for advice specific to your situation.
Check your spam or junk folder first. Receipt emails are sent immediately after a successful payment. If you made a pledge (not an immediate payment), a receipt is sent when the pledge is fulfilled — not at the time of the pledge itself.
If your donation was processed but you still haven't received a receipt after checking spam, contact support with the date and amount and we can assist.
Yes. Your receipt shows the total donation amount, how much each recipient received, each recipient's tax status (and EIN if they're a nonprofit), and a downloadable PDF. This gives you a complete record for your personal finances and, where applicable, tax records.
Tax forms for recipients are handled by Stripe, not SplitGive. If your Stripe account reaches the applicable threshold for 1099 reporting, Stripe will issue a 1099-K directly. Log in to your Stripe dashboard to review your tax settings and ensure your information is up to date.